FAQ

Integrari provides a comprehensive solution that integrates various communication channels, including voice through IP-PBX and SIP Trunk, A2P SMS for transactional and marketing messages. It also utilizes WhatsApp Business for text, images, videos, locations, and files, along with AI-driven virtual agent configuration to enhance customer engagement.

Integrari is versatile and can benefit a wide range of industries. It is particularly valuable for sectors such as healthcare, call-centres, banking, education sector, retail and E-commerce, Leisure & Travel, Government, HR and Recruitment, and on-demand services. Please check further details on 'Industry' page.

To get started, simply sign up on our platform. Our support team will then contact you to set up your account and guide you through the onboarding process. We provide comprehensive onboarding assistance, helping you integrate your communication channels and configure the features that best suit your business needs.

Yes, virtual numbers purchased through Integrari can be used for both voice calls and messaging(P2P) services.

Integrari provides a centralized ‘View Number’ Management where you can manage all your virtual numbers in one place. This includes assigning numbers to specific members or teams, setting up for Flow builder.

There are no specific limitations on the number of virtual numbers you can purchase. Integrari supports businesses of all sizes, from small companies needing a few virtual numbers to large enterprises requiring hundreds of numbers for various regions and purposes.

Integrari provides advanced voice channel solutions that include IP PBX systems and SIP trunking, allowing businesses to manage their voice communications efficiently and cost-effectively.

SIP Trunking with Integrari is a VoIP service that allows businesses to send voice calls over the internet instead of traditional phone lines. By connecting an IP-enabled PBX to the network, businesses can make and receive calls globally, reducing costs and simplifying communication management.

A team in an IP PBX system refers to a group of users or extensions organized to manage incoming calls effectively, enabling shared resources and coordinated call handling.

Members can have personal settings for call forwarding, voicemail preferences, call recording and availability status.

A schedule refers to predefined times when team members are available to take calls, determining how the system handles incoming calls during and outside business hours.

You can set specific business hours for the team, allowing calls to be routed accordingly. Outside these hours, calls can go to voicemail or recorded messages.

Call recording is a feature that allows the IP PBX system to record and store audio from phone calls for future reference, training, quality assurance, and compliance purposes.

Integrari’s customer portal enables businesses to send both Quick and Bulk SMS using A2P messaging, which automates text delivery for notifications, alerts, and marketing campaigns. Messages are processed and delivered directly to recipients' phones, while customer stats and campaign performance can be tracked on the dashboard.

A Sender ID must be provided or purchased from Integrari, which will be verified by operators. Once approved, transactional and promotional messages can be sent globally, with options to schedule, set recurring SMS, manage bulk campaigns, and access real-time reports and dashboards for insights

Yes, A2P SMS messaging is subject to various regulations, including obtaining consent from recipients, complying with local laws, and adhering to opt-out requirements. It's essential to familiarize yourself with these regulations to avoid penalties.

To improve delivery rates, ensure that your messages comply with carrier guidelines and that you are sending to valid phone numbers. Additionally, monitor delivery reports and adjust your messaging strategy based on performance analytics.

Yes, Integrari allows you to schedule A2P SMS messages for future delivery, enabling you to plan your communications effectively and reach customers at optimal times.

Yes, Integrari provides pre-designed A2P SMS templates that you can use to send bulk SMS efficiently. These templates ensure consistency in your messaging and save time during campaign creation.

Yes, Integrari allows you to preview your bulk SMS messages before sending them out. This ensures that you can make any necessary edits and confirm the content is accurate.

Quick Send is designed for sending messages to a smaller number of recipients quickly, allowing manual entry or selection from contacts for immediate delivery. In contrast, Bulk SMS enables sending messages to a large number of recipients simultaneously, often using uploaded lists from CSV or Excel files, making it ideal for marketing campaigns and large-scale notifications. Quick Send is best for urgent, one-off messages, while Bulk SMS is suited for mass communication efforts.

Integrari Flow Builder is a user-friendly tool that allows you to create and customize workflow. It enables you to design automated call flows that guide callers through menus, provide information, and route calls to the appropriate team or member.

Yes, you can make real-time adjustments to your flow even after deployment. Integrari Flow Builder allows you to modify announcements, routing, and menu options as needed.

External systems can trigger the flow by making an HTTP request (GET, POST, or PUT) to the provided REST API URL. The request should include any necessary parameters or payloads required by the flow to function correctly.

Yes, Click-to-Call can be embedded in any web or mobile application. By integrating the provided API, you can add Click-to-Call buttons or links that users can click to initiate calls.

The WABA Embedded Sign-Up Flow allows businesses to quickly register and onboard their WhatsApp Business API (WABA) account directly through Integrari. It simplifies the process of setting up your WhatsApp Business API without needing third-party intervention.

To complete the WABA sign-up flow, follow these steps:

1. Navigate to the WABA onboarding section in Integrari.

2. Provide your business details, including the legal name, address, and business type.

3. Verify your phone number and complete Facebook Business Verification.

4. Set up your WABA sender profile and choose a display name for WhatsApp communication.

5. Complete the onboarding to start sending messages via the WhatsApp API.

Yes, a Facebook Business Manager account is required for the WABA sign-up process. During onboarding, your business must pass Facebook’s business verification process to use the WhatsApp Business API.

The approval process for WABA Templates typically takes 24 to 48 hours. Once submitted, the template will be reviewed by WhatsApp to ensure it complies with their guidelines.

WABA Campaigns allow businesses to send bulk or targeted WhatsApp messages to customers using pre-approved templates. These campaigns can be used for marketing, promotions, alerts, or customer service notifications.

Yes, Integrari allows you to schedule WABA Campaigns to be sent at a specific date and time. This helps in planning and automating campaigns according to marketing strategies.

The WhatsApp Campaign Builder allows users to create and manage WhatsApp marketing campaigns. Users can choose templates, select their audience, configure dynamic variables, and schedule campaigns.

You can onboard a WABA sender by following the onboarding flow provided in Integrari. It includes verifying the sender’s details and setting up communication preferences.

Yes, the Campaign Builder has an option to exclude opted-out contacts to ensure compliance with user preferences.

Yes, Integrari includes AI-driven virtual assistants that can interact with your customers through live chat. They can handle queries and assist in automating responses.

Yes, Integrari’s Virtual Agents can support multiple languages, allowing you to engage with a global audience.

RAG (Retrieval Augmented Generation) in Integrari combines real-time retrieval of external data with generative AI to produce more accurate and contextually relevant responses. This approach enhances the performance of Virtual Agents by enabling them to access and utilize up-to-date information from external sources or databases during conversations.

Yes, RAG can be integrated with custom databases or external knowledge sources. This allows the Virtual Agent to retrieve relevant information specific to your business, such as product details, user account data, or updated FAQs, to provide accurate responses.

Unlike traditional chatbots that rely on static, pre-programmed responses, Integrari's Virtual Agent incorporates RAG. This enables the Virtual Agent to fetch real-time information from external data sources, such as knowledge bases, CRMs, and custom databases, and generate dynamic responses. This approach ensures up-to-date and contextually relevant interactions with customers.

Integrari supports a wide range of external APIs, including Voice Channels API for managing calls (IP-PBX, SIP Trunk), A2P, WhatsApp Business API (WABA), and other communication channels. You can integrate third-party systems to enhance functionality such as CRM, customer support, and marketing automation.

Integrari offers Voice APIs that support both IP-PBX and SIP Trunking, allowing businesses to manage and automate voice calls. These APIs enable features like call routing, recording, conferencing, and IVR (Interactive Voice Response) systems.

CPaaS stands for Communication Platform as a Service. It is a cloud-based platform that enables businesses to add real-time communication features, such as voice, video, and messaging, to their applications or services. Its providers offer APIs (Application Programming Interfaces) that allow developers to integrate communication features into their applications. These APIs provide access to various communication channels, including SIP-trunk, IP-PBX, Two-Way SMS, and A2P SMS functionality.

Here are some key guidelines and regulations to consider before sending bulk A2P SMS.

• Consent and opt-in requirements
• Sender identification
• Compliance with local regulations
• Regulatory bodies and industry associations

The originator or Sender ID for SMS (Short Message Service) refers to the alphanumeric or numeric identifier that appears as the sender of an SMS message on the recipient's mobile device. It allows the recipient to see who sent the message. The specific Sender ID that appears can vary depending on the type of SMS and the regulations of the country or mobile network operator.

Yes, Integrari offers Two-Factor authentication for security purposes.

Integrari has targeted to provide API libraries, SDKs (Software Development Kits), and pre-built integrations with popular platforms such as CRM (Customer Relationship Management) systems, help desks, and marketing automation tools.

Integrari is versatile and can benefit a wide range of industries. It is particularly valuable for sectors such as healthcare, call-centres, banking, education sector, retail and E-commerce, Leisure & Travel, Government, HR and Recruitment, and on-demand services. Please check further details on 'Industry' page.

Integrari offer APIs or SDKs (Software Development Kits) that support multiple programming languages, such as Java, JavaScript, Python, Java, Ruby, and .NET. We also provide documentation and code samples to help developers to get started.

Security is a critical aspect for any provider. We provide and implement various security measures, including encryption of data in transit and at rest, access controls, and compliance with industry standards (e.g., GDPR, HIPAA).

You must buy a virtual number from our wide range of inventory to get started with our services. As of now, number porting or number hosting services is not provided in Integrari.

Integrari offers several advantages, such as:

• Rapid development
• Scalability
• Cost-effectiveness
• Flexibility

Integrari offers analytics and reports to track and measure the performance of your communication channels. These reports provide insights into message delivery rates, call duration, user engagement, and other relevant metrics. Analytics and reporting features help businesses optimize their communication strategies and improve ROI.

Yes, Integrari can be utilized for conducting surveys or gathering feedback. Integrari offers interactive voice response (IVR) systems, SMS-based surveys, or chatbot integrations that enable businesses to collect feedback, and engage with users to gather valuable insights.

Yes, Integrari can be used to build and manage customer support helplines. It offers features like call routing, IVR systems, call queuing, and integration with CRM systems to facilitate effective customer support experiences.

Integrari provides automation capabilities by integrating communication features into existing business workflows. By leveraging APIs and tools provided by us, the businesses can automate processes such as appointment reminders, order notifications, delivery tracking, and more, enhancing efficiency and reducing manual effort.

Yes, Integrari support message templates that enable businesses to create pre-defined message formats for common use cases. Additionally, personalization features allow businesses to dynamically customize messages with user-specific information like First Name and Last Name.

Yes, Integrari offers the ability to record and store voice calls for various purposes, including quality assurance, compliance, and training.